Solar Energy Cookies Policy


Cookie Policy


Last Revised: 2021-05-05 10:12:31

Last Updated: May 5, 2021

Astound Energy Solutions and its affiliates (“Astound Energy,” “we,” “us,” “our”) respect your privacy. This Privacy Policy (“Policy”) describes our privacy practices in relation to the Astound Energy website, which is accessible at, our mobile applications, and digital services (collectively, the “Digital Platforms”) that link to or post this Policy, unless otherwise indicated, as well as offline. It also explains how Astound Energy collects, uses, and shares your Personal Information and other information, the choices that are available to you, and how you can contact us and exercise your legal rights.

We may change this Policy from time to time. Please review the “Last Updated” legend at the top of this page to see when this Policy was last revised and any effective date. Any changes to this Policy will become effective when we post the revised Policy on the Digital Platforms, unless otherwise specifically noted in the legend. If you have any concerns about this Policy, please contact Astound Energy via the contact information provided in the “Contact Us” section below.


We use the cookies on our Website, to customize the functioning of our Website as much as possible and can contribute to ease of use when navigating our Website.

What is a cookie?

A cookie is a small file placed onto your device that enables our Website features and functionality. For example, cookies enable us to identify your device, secure your access to the Website. They enable the Website to store the data, such as:

  • Login data (IP address of the logging-in device, login time, location from which the login is attempted);
  • Type of browser;
  • Demographic data (age group, sex);
  • Data about the fact how you browse the Website (which sections you visit, what products are you interested in).

Objectives, aims

We use the cookies to:

  • Ensure efficient and safe functioning of the Website; we use cookies to enable and support our security features, and to help us detect malicious activity on our Website;
  • Understand, improve, and research products, features, and services, including when you access our Website from other websites, applications, or devices such as your work computer or your mobile device;>
  • Recognize the returning visitors of the Website; cookies help us show you the right information and personalize your experience; cookies also help avoiding re-registration or re-filling of the information by you each time you visit the Website;
  • Analyze your habits so that the functioning of the Website would be convenient, efficient and would conform to your needs and expectations, for example, by ensuring that the Visitors would, without difficulty, find everything they are looking for;
  • Measure the flows of the information and data being sent to our Website; we use the cookies for accumulation of statistical data about the number of users of the Website and their use of the Website;
  • Targeting and advertising; by using the cookies we may collect information so that only relevant content is displayed for the browser by creating different target groups; we may use cookies to show you relevant advertising both on and off our Website.

We may, to the extent allowed by applicable laws, link the data, received from the cookies, with other information obtained about you from other legal sources (i.e., information about the use of the services, online account, our Loyalty program, etc.).


Each time you visit our Website, the long-term (persistent) cookies may be created, which stay in your browser after you sign-up and will be read by us when you return to our Website or a partner site that uses our services, and not deleted after you finish browsing our Website, and the short-term (session) cookies, which expire or are deleted after you finish browsing our Website (i.e., they usually last during the current visit to our Website or browsing session).

Many web browsers allow you to manage your preferences. You can set your browser to refuse cookies or delete certain cookies. You may be able to manage other technologies in the same way that you manage cookies using your browser’s preferences.

However, we note that the necessary cookies, as specified below, are necessary for functioning of our Website, and in case of your objections, we will not be sure about functioning of the Website or any of its portions or functionalities.

We recite below the main types of cookies used on the Website according to their types, collected data, and duration of storage.

2.1. Cookies used by the Company

Strictly necessary cookies

These cookies are required for the operation of our Website. They include, for example, cookies that enable storage of information filled by you during the browsing session, enable you to log into secure areas of our Website. Without these cookies operation of the Website would be impossible, or its functioning may be severely affected.

Functional cookies

These improve the functional performance of our Website and make it easier for you to use. These cookies remember the settings selected by the Visitors (for example, the settings of language and time zone). With the use of these cookies, the Visitors may avoid the changes of settings during each visit of the Website. These cookies also remember changes made by you in the Website (for example, in case you leave comment on the Website). These cookies do not track your behavior in other websites.

Analytical / performance cookies

These cookies show us if the Visitor has visited our Website before. The analytic cookies allow us to recognize and count the number of users of our website and see how such users navigate through our Website. We also use cookies to understand, improve, and research products, features, and services. For instance, analytical cookies may show us, which websites are visited more frequently, help us to record dysfunctionalities of the Website, etc.

Marketing, targeting and advertising cookies

These cookies record your visit to our website, the pages you have visited and the links you have followed. We will then use this information to make advertising displayed on it more relevant to your interests. The advertising cookies let us know whether you have already seen the specific advertisement or a certain type of advertisement, and how much time has elapsed since you saw it. We may use the cookies set by another entity so that we could provide the advertisement oriented more specifically to you. They are also used so that we could see the certain advertisements only a certain number of times and that it would help to measure the efficiency of advertising.

All information about the cookies used by us is recorded below:

Name of the cookie


Moment of creation


Data used/collected


Standard cookie for upholding the session. Necessary cookie

Entering the Website

Until closing the Website page

Unique identifier

Google DoubleClick

Google Marketing campaign cookie

Entering the website

30 days

Used to measure the effectiveness of its online marketing campaigns.

Google Analytics

Google Web Analytics cookie

Entering the website

90 days

Google Analytics sets a cookie in order to evaluate use of our services and compile a report for us.


Ladesk Support portal cookie

Entering the website


visitor session identifier


Ladesk Support portal cookie

Entering the website

30 days

used to recognize the visitor on each visit of your pages where the widget integration code is added


Ladesk Support portal cookie

Entering the website

1 day

information if this is a new or returning visitor, automatic invitations may display depending on this attribute

System cookies by Hostinger

Our own system cookies

Entering the website

30 days

Used to identify if user came from our free portal, what is added to the cart, check if user is logged in or not.


Cookies added by Intercom support software

Logging into members area

90 days

Used to identify user, log him into the intercom widget


Cookies added by facebook

Logging in with Facebook login


Used to identify user who logged in using facebook login.


Cookies added by google login

Logging in with Google


Used to identify user who used google auth to login / sign up to hostinger.

2.2. Third-party cookies

Advertising cookies – some ads you can see on our Website have been provided by other legal entities. Some of these entities use their own cookies by analyzing how many people have seen the specific advertisement or how many people have seen it more than once. The companies creating such cookies apply the policies prepared by themselves and we have no influence on the creation or storage of such cookies. We recommend you take a separate interest in the Privacy Policy or the Cookie Policy of those companies, which will be placed on their websites.

Other third-party cookies – in some web pages of our Website, the other entities (for example, social networks) may also use their own anonymous cookies designed so that the programmers or applications developed by them would suit your needs. Due to the specific features of the functioning of the cookies, our Website does not have access to the information transmitted by these cookies, likewise other entities do not have access to the information collected by the cookies set by us.

Such other type of third-party cookies used on our Website may include:

Necessary cookies:

  • cart-en-us
  • nlsrid124590
  • 000user_id
  • rcid
  • cartItemsCount
  • V_auth
  • A_auth
  • cookie_consent
  • em_p_uid
  • em_cdn_uid
  • “Intercom”
  • “Ladesk”

Functional cookies:

  • “Google”
  • “Facebook”

Analytical cookies:

  • “Google Analytics”

We use Google Analytics, a web analysis service provided by Google, Inc (hereinafter referred to as “Google”). The information collected by Google Analytics is transmitted to and stored with Google. Google may transmit the information collected by Google Analytics to the third parties as required by the law or when those third parties process the information in the name of Google.

We recommend consulting the Google Privacy and Cookies Policy on a separate and regular basis.

Marketing, targeting and advertising cookies:

  • “Adwords retargeting”
  • “Facebook retargeting”

Many web browsers are set so that they would automatically accept cookies. The Visitors may, at their discretion, block or delete cookies and similar unique identifiers, if the settings of their browser or device enable them to do so. Nevertheless, if you refuse or block the cookies or other similar technologies, some functions of the Website may be inaccessible to you or they may operate not so efficiently.

Nevertheless, we draw your attention that necessary cookies are necessary for functioning of our Website, and in case of your objections, we will not be sure about functioning of the Website.

You may require that we delete all the data about you, as collected and processed with the help of the cookies, by contacting to the email address Such data will be deleted not later than within 30 days after contacting to the above-mentioned email address.

You may find more information about how to delete cookies, as well as the other useful information related to the use of the cookies, on the website


This Cookie Policy may be updated by the Company.

The Company will inform the Visitors about the updates, by providing the new version of the Cookie Policy. For this reason, we recommend that you periodically visit our Website, where you will always find the latest version of this Cookie Policy.

This Cookie Policy shall be applied from the date of announcement of it on the Website.

Frequently Asked Questions

It’s important to know that not all solar manufacturers are the same especially when it comes to the equipment they offer. The panels that we specialize in and promote to our customers can last over 40 years while still operating at 85% efficiency

While it may sound daunting to learn about an entirely new form of energy, we are here to help. Astound Energy has helped lots of organizations just like yours go solar. We’ll guide you through the steps to taking your business solar – which are simpler than you might think.

The amount of savings when going solar varies by state in accordance with local utility costs. With Astound Energy you can be certain that your utility costs will be less than what you are currently paying. When you contact us an energy expert will help you understand what you can expect to save by making the switch to solar.

In most cases, you won’t need to clean your solar panels often, if at all. After all, anything that accumulates dirt on them (for example, dust or pollen), will get washed off the next time it rains. There are some times it might make sense to clean your solar panels though.

There are many tax incentives and credits that you could qualify for including the Federal Solar Investment Tax Credit program that offers a tax credit worth 26% of the value of a system installed in 2021. Take advantage of this very valuable incentive now before the federal tax credit program ends.

Normally installation takes less than 1 day, occasionally it can take up to 2 days if it’s a very large system. Astound Energy takes care of everything involved in the installation of your system, including system design and all applicable permits and inspections.